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For another, there may well be a time limit on making a complaint. For one thing, it gives the trader an indication that you’re happy with the goods or service. If there’s a problem, don’t put sorting it on the long finger. If you do have a complaint, the first place to go is back to the trader. “This is the last list of enforcement actions to be published under our current statutory remit as the Consumer Rights Bill and amendments to the Price Indication Directive, which are due to become law later this year, will expand and enhance the range of enforcement options open to us as we work to protect consumers,” he said. Patrick Kenny of the CCPC says that while the commission regularly engages with traders to improve compliance with consumer protection law, in some cases enforcement action is necessary.
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Most of the rest of the traders on the CCPC’s compliance list committed similar infractions: providing misleading information, or information that wasn’t quite in accordance with existing consumer law.
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In June, the CCPC instructed the trader to remove misleading information from its website and update info about its returns and refund conditions. Meadows and Byrne received a similar notice. In April, the CCPC told the company to amend the terms and conditions on its website to ensure that the information available to consumers about rights of cancellation accurately reflected European regulations. The situation with Ticketmaster was similar.
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The CCPC also found that by referring to revoked legislation on their site, the trader provided information that would be likely to mislead consumers. Basically, the maximum time allowed to cancel a distance contract was not in accordance with the legislation. Bigger organisations such as Harvey Norman, Ticketmaster and Meadows and Byrne were all served with compliance notices.ĭuring an inspection of the Harvey Norman website, the CCPC found that the trader provided information that would be “likely to mislead consumers as to the correct conditions, time limit and procedures for exercising their cancellation rights”. It wasn’t just small companies that failed to discharge their obligations to consumers last year. On foot of its investigation, the CCPC served a compliance notice on the company and ordered it to compensate the consumer to the tune of €1,500. An employee of the company then posed as a private seller and sold the car to another consumer. When the discrepancy was discovered, the car was returned to N4 Autopoint. Autopoint Limited, previously trading at N4 Business Park in Dublin 20, sold a car which was discovered to have “an odometer discrepancy”. It also found that Mr Anwar had provided misleading information to consumers, and served him with a compliance notice to address all of these contraventions.Īutotraders were also in the CCPC’s sights last year. In the end however, no one received either a console or a refund.įollowing an investigation, the CCPC determined that Mr Anwar had engaged in a prohibited commercial practice by advertising and selling products without disclosing that the trader might not be able to supply them. Other consumers reported making repeated unsuccessful attempts to get an update on their delivery, or to exercise their right to cancel their order and obtain a refund. When they got to the store however, it was closed. After several delays, some of those who’d pre-ordered were instructed to collect their consoles at a specific date and time. Mr Anwar had advertised a pre-order sale of PS5s, which had to be paid for upfront. The PS5 was one of the most sought-after tech products last year, with millions of pre-orders racked up in advance of its release in December. The Sony device was one of the most sought-after gaming consoles. In October, the CCPC took enforcement action against Mr Umar Anwar, trading online as ‘Innovate’, following a number of complaints by consumers who had ordered Sony PlayStation 5s from the company. The fines were served on ten traders in counties Carlow, Clare, Cork, Kerry, Mayo and Dublin. Last year, compliance notices were served on traders in counties Donegal, Dublin, Clare, Cork, Galway and Mayo, across a number of sectors including furniture, ticketing and car sales.